Refund Policy

Last Updated: October 2025

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We strive for complete satisfaction with every client.
Since U.S. Tax Bay provides customized payroll and tax registration services, refund eligibility is limited to specific conditions outlined below.

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1. Eligibility for Refund

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Refunds may be issued only if:

• The service was not initiated or processed within 10 business days of payment.

• A duplicate payment was made due to technical error.

• The client cancels before document filing or registration submission.

Once a registration or filing process has begun, refunds are not possible.

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2. Non-Refundable Circumstances

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• Refunds will not be provided for:

• Completed services or filings already submitted to state or federal agencies.

• Delays caused by government processing or client inaction.

• Incorrect information submitted by the client.

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3. Refund Process

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To request a refund, email info@ustaxbay.com with your payment details and reason.
If approved, the refund will be processed within 7–10 business days via the original payment method.

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4. Service Adjustments

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In certain cases, instead of a refund, we may offer a service credit toward future use.

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5. Contact

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For refund inquiries, please email:
📧 info@ustaxbay.com

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